It is the responsibility of the farm of origin to provide hay for the trip. EHT will supply clean water buckets for the journey, and drivers will provide hay and water throughout the trip. Our driver will advise how much hay should be sent.
Can the driver load or unload my horse without me present?
We always require someone to be present at the time of pick up or delivery.
Do you administer medications during transport?
Our drivers are happy to provide oral medications or supplements during transit, including, but not limited to, gastro-guard, omeprazole, regumate, etc.
How much equipment can I send with my horse?
All quotes include 1 regular sized tack trunk, or Stanley box per horse. If you have additional equipment to transport, please complete our equipment list enclosed in your booking package, and we will quote any additional fees that may be applicable.
How often do you stop to check horses?
All of our units are outfitted with video monitoring, so the driver will always have eyes on your horse. The driver will stop every 3-4 hours to refresh water and hay nets.
Should I wrap or bandage my horse?
Wrapping or bandaging is highly discouraged. This is a matter in which the risks outweigh the benefits. On long hauls, wraps can slide down or horses can attempt to remove them, potentially causing an avoidable injury. Drivers are trained to remove any boots or wraps if horses seem uncomfortable, stressed, or bothered by them.
What is your cancellation policy?
We accept cancellations at any time, however any incurred costs associated with the shipment are non-refundable.
What size stall do you recommend?
We always recommend a box stall for transport as research shows this to be the best stall configuration for transporting horses.
When is payment due and how is it processed?
For shipments crossing an international border, payment is processed upon booking as that is when we process customs filings/brokerage. For local shipments, payment is due upon receipt, following the shipment. We accept Visa, MasterCard, Discover, AMEX, e-transfer, and wire transfers.
Customer Related FAQ's
Do you require health papers ahead of time?
A scanned copy of your health papers must be submitted ahead of time so they can be provided to border vet and uploaded to customs’ system. A hard copy must accompany every horse, and it is the responsibility of the farm to provide a copy to the driver upon pick up.
What is my Tax ID for customs purposes?
For personal imports, a Social Security Number or Social Insurance Number are required. For business imports such as farms or syndicates, an EIN number is used going into the USA, while a CRA Tax Number is used going into Canada.
Who handles import filings/brokerage for customs?
EHT will handle the processing of all customs clearances for your horse to cross the border. It is the responsibility of the shipper (person retaining our services) to have Coggins and health papers completed ahead of time.
Who is the importer for my shipment?
The legal importer is the person or entity at the destination receiving the horse.
Whose name should be on health papers?
It is important that health papers reflect the true shipper and consignee of shipments, along with the correct addresses. We will never ask clients to put health papers in our name.
